At JC Fine Wines, we are dedicated to offering our customers exceptional quality, hard-to-find fine wines at competitive prices. However, in certain situations, we may need to cancel an order and issue a refund.

1. Pricing Errors: We reserve the right to cancel an order and issue a full refund to the original payment method if we discover an obvious pricing error. This includes cases where the product price is significantly lower than the reasonable market price.
2. Out of Stock: If a product becomes unavailable after your order has been placed, we will cancel the order and issue a full refund to the original payment method. We apologize for any inconvenience and will work to update our inventory promptly.
3. Faulty or Damaged Products: If you receive a damaged or faulty bottle, please contact us within 3 days of delivery to request a replacement or refund. Refund requests must be made within 3 days after delivery; we cannot process requests made beyond this period.

For any questions or concerns about our refund policy, please contact us at hi@jcfinewines.au or call us on 0456948270. We are committed to providing an exceptional shopping experience and will work diligently to resolve any issues that may arise.